U.S. Customs Computer System Back Online, Cause Of Crash Unknown

The massive shutdown of a U.S. Customs and Border Protection computer systems that processes passports of international travelers entering the United States is over. The outage occurred around 3:30 p.m. Eastern Time, leaving hundreds of people waiting in line at airports across the country.

“The affected systems are coming back online and travelers are being processed,” the agency said in a tweet late Friday afternoon.

Authorities don’t yet know what caused the crash of the system used to electronically check international travelers’ passports.

“CBP will continue to monitor the incident,” the agency said. “There is no indication the disruption was malicious in nature at this time.”

Earlier in the day, Customs said the outage was temporary and that alternative systems were being used at port of entry airports, where longer than usual wait times were reported. In some cases, travelers were manually processed.

“CBP officers are working to process travelers as quickly as possible while maintaining the highest levels of security,” the agency said.

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Lines in international arrival halls were crowded at airports across the country, including at John F. Kennedy International Airport in New York City and Washington-Dulles International Airport.

By mid afternoon local time, Seattle-Tacoma International Airport said its Customs systems were up and running again and agents were processing the backlog of passengers. Los Angeles International Airport was still manually processing passengers, tweeting that people affected should check with airlines for flight status impacts. LAX also said it was deploying “guest experience managers” to help in the Customs area.